Handling Complaints with Confidence

Dealing with Parents and the Community 

SEMINAR BRIEF 

Learn how to manage complaints professionally and transparently, ensuring that disputes are resolved while safeguarding your school's reputation. We'll explore best practices for communicating with parents and managing community relationships to maintain trust and resolve issues smoothly. 

IN THIS SEMINAR WE EXPLORE 

• Key approaches to professionally manage complaints, focusing on community relations. 

• Techniques to communicate effectively and defuse challenging situations. 

• Practical tips for maintaining a calm and assertive stance when handling complaints. 

• Frameworks for documenting and learning from complaint management processes. 

• Best practices for fostering trust and transparency in handling feedback. 

TAKE HOME POINTS 

Complaint handling strategies, communication tips, dispute resolution tools. 

THIS SESSION IS FOR SCHOOL BUSINESS LEADERS WHO 

Oversee community relations and want to ensure they handle complaints and disputes professionally and effectively.